9/13/2023 0 Comments Apple store florida mall orlando![]() Address: 3101 PGA Boulevard, Palm Beach Gardens, FL 33410, United States.Address: 459 Brandon Town Center Dr, Brandon, FL 33511, United States.Address: 8888 SW 136th St, Miami, FL 33176, United States.Address: 140 University Town Center Dr, Sarasota, FL 34243, United States.Address: 451 E Altamonte Dr, Altamonte Springs, FL 32701, United States.Address: 6000 Glades Rd, Boca Raton, FL 33431, United States.Address: 4835 River City Dr, Jacksonville, FL 32246, United States.Address: 2388 E Sunrise Blvd, Fort Lauderdale, FL 33304, United States.Address: 2223 N Westshore Blvd, Tampa, FL 33607, United States.Address: 7535 Dadeland Mall Cir W, Miami, FL 33156, United States.Address: 4200 Conroy Rd, Orlando, FL 32839, United States.What should’ve been an easy on going in and out experience turned out to be one of the worst experience I’ve had at the Apple store. After this distasteful experience at the Apple Store, it seems to me like Apple is unwilling to let customers buy their products themselves, or even exchange items for better products without its employees, complicating and escalating their situations. He comes back and let me scan the item and pay. He I tell him that I would like to talk to his manager personally, but he ignores it and says he was going to talk to his manager after talking to his manager. Frustrated he then proceeded to go talk to his manager. I proceeded to tell him that I was just going to scan the barcode, pay, and move on with my day. He then tells me that if I want to do a self check out, I would have to wait two hours for me to get the case. I proceeded to tell him that this is nonsense as I’ve done this a couple of weeks ago at the same store. ![]() I’m approached by another sales associate wanting to help, he was very helpful as he thought I was gonna pay physically, but as soon as I told him that I was doing a self check out, he retains the case from me and tells me that this is not possible, I asked he would get in trouble for selling me a case through self check out. I choose this method because my credit card is saved to my apple account and I don’t carry it with me. My plan was to do a self check out (feature that is very well-known to me, but very little known by apples on employees, as everytime I do it 60% act surprised). After this “incredible”interaction, I go to the cases area looking for a case for my newly purchased phone. And I told him to forget it and that I would be keeping the 12. In disbelief I accept the fact that they don’t wanna sell me a better phone. He then goes on to tell me that I could return the phone (which I have no problem doing), and getting a new one with the exception that I would have to wait around two hours for them to get it from the back (as that’s when the next availability to purchase a phone was). In shock with the answer I was receiving, I immediately told him he was mistaken and that there has to be a way (as I previously return products that have been opened + I’m pretty familiar with their exchange and returns policy). The associate then looked at me annoyed and immediately told me that that would not be possible without even remotely thinking of what other options Apple could offer. Today I was in need of an iPhone 12 I had made the order online with a pick up window from 2 PM to 2:15 PM, after arriving there on time, I was given the phone, but upon inspecting the iPhone 13 (higher price, better sale for them) I asked if I could exchange the iPhone 12 for the 13. Due to my small business’s needs, I find myself buying a bunch of Apple products around different Apple stores based on availability. My experience there today was the most unprofessional and lacking in customer service. ![]() This is the last time I will be going to the Apple store at Aventura mall.
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